For comments on the profiles
If the profiles you have received from ProfilGruppen deviate from the specification we have agreed, please contact your sales support to discuss how to proceed. Directly or via common e-mail: sales.support@profilgruppen.se
We need as detailed a description as possible, as well as photos of the anomaly, to be able to start an investigation quickly.
To shorten the time it takes to investigate your case, there is some information we need to get started with the investigation. We therefore ask you to fill in the information in the document below and send it to us as soon as possible.
However, before making a claim, the following must be checked
Contact your sales support to have the complaint registered with ProfilGruppen. No material may be returned to us without having received a return order number. Please note that all returned material must be packaged in the same way as when it arrived and clearly marked with our claim number.
If your complaint is a transport damage, a consignment note signed by the driver must be attached. There, the driver must have verified the extent of the transport damage incurred during unloading, or damaged goods discovered during unloading. If the shipping terms are ExWorks, we do not accept any shipping damage.
According to ProfilGruppen’s terms and conditions of sale, we do not accept complaints on deliveries older than 12 months.
